Deliver sustainable and reliable, high-quality water at affordable rates for our customers by controlling, protecting, preserving, and distributing the District’s water through maximizing the public service of all District resources.
Satisfy the customer the first time-every time-through versatility and excellence in resource management as the most progressive utility in the nation.
We are dedicated to providing excellent water for each customer and the community. To ensure excellence in our services, we continuously gather, analyze and learn from customer feedback and our personal best is the benchmark of commitment.
We are a unified team made up of employees committed to learning from one another and serving our customers together. We are adaptable to change, creative in our approaches and flexible in the way we carry our mission into the future.
We recognize and respect diverse backgrounds, experiences and perspectives of our fellow employees and those we serve. We nurture individual strengths and abilities to fulfill the public trust and achieve our vision.
We are personally and collectively responsible for maintaining the ethics of this organization. We pledge individual accountability for our words, actions and principles.
We demonstrate leadership through our regional partnerships and alliances. We affirm our responsibility and ability to manage a valuable and scarce resource today, and to ensure diverse and sustainable water supplies for generations to come.